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FAQs

How long does delivery take?

Orders are processed within 1–3 business days.

Delivery usually takes 5–12 business days depending on your location.

Remote areas may take slightly longer.

You will receive tracking details once your order is shipped.

Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD) on selected products.

Please note:

  • COD orders may require confirmation via call/SMS/WhatsApp.
  • Repeated refusal of COD orders may result in COD restrictions.

Is my payment information safe?

Absolutely. All payments on ViralKart are processed through secure and encrypted payment gateways.

We do not store your card details.

Your personal and payment information remains private and protected.

What if I receive a damaged or wrong product?

If you receive a damaged, defective, or incorrect product:

  • Contact us within 24 hours of delivery
  • Provide a complete unboxing video (mandatory)
  • Share clear photos of the issue

Without an unboxing video, claims cannot be processed.

Why shop with us

Discover the benefits of choosing our store

Expert support

Our dedicated team is here to help you every step of the way

Fast shipping

Get your orders delivered quickly with our reliable shipping partners

Secure payments

Shop with confidence using our encrypted payment system

Quality guarantee

We stand behind every product with our satisfaction guarantee

Customers are saying

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